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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
763 ratings and 385 comments received in the last 90 days.
26 March 2025
Everything was completed very smoothly and to a high standard.
26 March 2025
100% happy the only thing was there was no washer fluid in the washer bottle it was completely empty as I was driving home but that has no real reflection on what was an excellent experience Dan and Simon could not have done more or been more polite
25 March 2025
Alex and the sales team gave me a great experiance whilst purchasing my new car. Repeat customer and always get looked after big thank you
24 March 2025
Handover was a breeze
23 March 2025
Holly and Steven gave us an excellent personal service -highly recommend Sytners Nottingham
23 March 2025
Informative
22 March 2025
We were looked after by Alex who was fantastic throughout the whole process, he is very knowledgeable and clearly enjoys what he does, we where very impressed with the service.
21 March 2025
I recently purchased a BMW 1 Series and I couldn't be happier with my decision! From start to finish, the buying process was smooth and the guys simplified the process for me. A big thank you to Lewis, Ross and Scott who were brilliant throughout.
21 March 2025
Even with the ordering issues encountered, we were always kept updated with accurate information.
21 March 2025
Holly Hind who was our Sales Executive was exemplary! An asset to your team. Holly, helped us from start to finish. My wife and i so appreciate her support and advice. Thank you.
21 March 2025
Great service by the team, esp. Holly. Made to feel really special.
21 March 2025
Extremely satisfied with my experience at Sytner BMW Nottingham. All my questions during the buying process were answered quickly and thoroughly.
20 March 2025
We have purchased BMW for over 30 years but we have never received the exceptional attention we received on ordering and receiving our new car again from our salesman Dan.
20 March 2025
Both Carl Grogan and Usama Saleem have provided excellent professional customer service throughout. Simon Lievesley has also provided excellent financial support. The whole Sytner/BMW experience is excellent.
20 March 2025
From the initial discussion's right through to the handover of the car the buying experience was handled professionally.
20 March 2025
Very satisfied. Smooth process
19 March 2025
The journy was amazing! Especially the day of the delivery, where Usama did a great job with the grand reveal of the car. I was impressed to see my new car and that was really special for me.
18 March 2025
Lost a star as some dirty finger marks on the ivory leather i needed to clean that were pointed out by my family when got home, and some unpolished wax left on tailgate above window, felt i needed to let you know
18 March 2025
Everything was just perfect
18 March 2025
My sales contact Trevor was helpful, reliable and delivered everything he promised and all the other staff we came across were polite and friendly.
18 March 2025
Absolutely amazing was talked through how to work the car with all the new features it came with
17 March 2025
Very attentive staff
16 March 2025
Absolutely spot on communication and customer care!
14 March 2025
With our requirement to purchase a new car ASAP, both Stephen Barradell and Holly Hind, worked extremely well to find us our perfect new car. Simon Lievesley finalised and explained our financial agreement clearly before Holly handed over our new car
13 March 2025
As a loyal BMW customer, I feel my loyalty has been rewarded.
13 March 2025
Lauren has been very helpful with all my questions
13 March 2025
amazingly easy to work with and car came exactly on the day and hour specified
13 March 2025
Paperwork was sent in advance and questions were addressed promptly.
11 March 2025
Great service, especially from Annabelle Davis. A real credit to your company.
11 March 2025
Alex Morley was a true gent, he helped us along the way
10 March 2025
Smooth and streamlined
09 March 2025
I am very satisfied with the experience i had at BMW, Alex Morley was attentive and informative. He explained all i needed to know at the handover point and as there was so much to take in, he has made himself available for future enquiries.
07 March 2025
Reactive, engaging and understanding of our requirements which allowed them to secure their sale.
06 March 2025
The lady what was dealing with me was very welcoming and couldn't do enough for me
06 March 2025
The sales executive who looked after us at Sytner Nottingham, Holly Hind had a very good knowledge of the BMW we purchased. Holly took the time to help us configurate our perfect X5. It was a pleasure dealing with Holly.
04 March 2025
Again Dan Kalifa at sytner Nottingham has been awesome. The time and dedication he gave to finding the right car was second to none. He made it very personal and about us.
04 March 2025
I am very satisfied but the changeover of the sales staff preventing full marks!
04 March 2025
Sales exec was a used car specialist (I was looking to buy used initially) but did his best to help get a good deal done for me on a new car. Malek also delegated certain aspects of handover to others to help make the process smooth for me.
04 March 2025
Very friendly and helpful customer service from start to finish
01 March 2025
Overall, I had the absolute pleasure of purchasing the BMW 1 Series 120i in the stunning Thundernight. The combination of BMW's premium quality, outstanding customer service, and a car that perfectly matches what I wanted.
01 March 2025
All questions answered
28 February 2025
Fantastic, really easy process.
26 February 2025
Excellent service received
18 February 2025
Raza was extremely polite and friendly and matched my needs Came in on his day off to effect collection of vehicle
12 February 2025
We experienced the usual very high level of care we have always received from Sytner BMW - whether it be Sales or Service.
10 February 2025
Great operation from beginning to end we'll definitely get my next car from Nottingham.
05 February 2025
Couldn't have been improved on
04 February 2025
Carl Grogan was excellent, he kept me fully update, understood my needs and delivered everything as agreed.
04 February 2025
Great service. Went through everything with new car. Explained everything really well
04 February 2025
Always first class at Sytner's in Nottingham
04 February 2025
Quick turn around time. Great communication
03 February 2025
Quick response to queries
03 February 2025
The centre was warm and welcoming. This was our first BMW purchase and set against other car purchases we didn't feel pressured, the staff were excellent and the options laid out were clear.
31 January 2025
extremely satisfied
30 January 2025
For the reasons stated above, there was nothing that the guys could really have done better.
30 January 2025
Carl was excellent in the process of the new car and always responded to my emails and phone messages
30 January 2025
Everything went smoothly and to plan.
30 January 2025
Very helpful team at Sytner Nottingham and competitive prices
23 January 2025
Very helpful
23 January 2025
My experience at the centre and with Holly was great. I appreciate the time and care she displayed during negotiations. Something which I hadn't found at Sytner Nottingham before.
15 January 2025
Everything went very smoothly .Holly in sales was extremely helpful from the moment I made the initial enquiry, she immediately sent a short video of the car to me, and was quick in responding to any questions I had.
13 January 2025
Poor communication
13 January 2025
Initial delay with having tint installed was quickly resolved with minimal amount of stress.
09 January 2025
The sales process was a little more difficult that my previous purchase but we got a successful outcome in the end
04 January 2025
It arrived when expected. All what was needed was explained
04 January 2025
Great service from mark levesly and the others I dealt with for the purchase and collection of my new car. Mark always makes the transition as smooth as possible
01 January 2025
Completely satisfied with service received from this centre. Negotiations prior to handover conducted professionally. Handover was smooth. Special commendation to Holly Hynds salesperson who made us feel comfortable at every stage a real asset to BMW
01 January 2025
Great service
26 March 2025
Clear explanation of extra work required
26 March 2025
Friendly, polite, and professional service. Ensured I knew costs upfront for planned maintenance and gave options for additional unplanned maintenance. Provided status updates on progress and completed on time.
26 March 2025
Excellent
26 March 2025
Kept informed of progress and delays
26 March 2025
Polite, friendly, new what doing.
25 March 2025
Satisfied
25 March 2025
Laura Danby has been brilliant through the whole process, deal she got was amazing, communication was brilliant..and all from a call out of the blue
25 March 2025
My G11 was called in for the on going recall of the exhaust valve problem having been in several times already! I enquired a few weeks ago if any more news was forthcoming! Still awaiting parts. Then my dash display alerted me to take my car in ASP.
24 March 2025
Car was ready when I was told it would be
24 March 2025
Service was excellent . Haley was very helpful.
24 March 2025
Friendly staff, great service
24 March 2025
Based on my most recent visit only, the team were very helpful and understood the frustrations of my last few visits. Mike was very helpful and kept me updated on progress and tried to fix / reassure me given previous frustrations.
23 March 2025
Overall satisfied with my service experience kept up to date with the repairs and staff very friendly.
23 March 2025
Very satisfied. Excellent customer service from Hailey. Friendly, polite and took the time to explain the work being carried out. A credit to BMW.
23 March 2025
One of the best around..
22 March 2025
Service was carried out in a timely manner but the above issue was my main issue. When I asked why was washer issue was not covered under the warranty I was told it was because I had filled my windscreen washer with water instead of BMW screen wash!!
22 March 2025
Staff were friendly and efficient. Booking the service was easy using the website.
21 March 2025
Car was really clean and I am pleased my car is fully serviced at main dealer
21 March 2025
All issues resolved
21 March 2025
Very satisfied, the job was done as it was said it would be and I was kept informed of progress.
21 March 2025
Pleased with all aspects
21 March 2025
Keeping me informed throughout the job
20 March 2025
Very pleasurable experience from start to finish
20 March 2025
Ellie Bray on the front desk very good. One of the reverse parking sensors has been malfunctioning since the car came in for the recall work. One suspects someone was overzealous with a jet spray when the dealership cleaned the car. ?
20 March 2025
No complaints from me. Great service.
20 March 2025
See above, reading material such as daily newspapers or magazines would improve customer experience whilst waiting for service to be carried out.
20 March 2025
Ellie was very friendly and professional and she kept me informed as to what was happening to my car.
20 March 2025
Great customer service , Andrew was great
20 March 2025
Never any problems after work completed
20 March 2025
Simon Harrison was extremely helpful
20 March 2025
See above
19 March 2025
the work was completed at the agreed time.
19 March 2025
Hayley was excellent - great communicator and did exactly what she said she would do.
18 March 2025
Happy
18 March 2025
Kept in touch by video and ready at time requested
18 March 2025
Unclear on issue which caused leak. Oil not topped up but left half empty after work carried out.
18 March 2025
Efficient. Time as promised. Above and beyondexpectations
18 March 2025
Andrew that served me was fabulous, even when he had to phone to say I needed to spend alot of money on new tyres! He kept his promise and phoned me throughout the process to advise that my car was ready, earlier than anticipated!
17 March 2025
All good
17 March 2025
Always a really good experience to deal with this service team. Seen by John Latham/Simon Harrison who are exceptional. Any issues and options are explained fully and the work is carried out in a timely manner. A responsive team who look after you
17 March 2025
Couldn't give 5 stars as boot not completely clean after valet
17 March 2025
It's very anoying that the last twice ive had services, someone has taken the 2 pound coins from the center console which we keep there for the super market trollies
17 March 2025
OK
17 March 2025
Very professional service advisor, great experience. Not pushy, informative, helpful and timely. In my experience so far it all depends who you are allocated to be looked after by. Not consistent
17 March 2025
i was happy with the service i received
17 March 2025
All work completed and car returned clean and ready
16 March 2025
Everything was fine. The only issue I have is why does it always take longer than advised. A brake fluid service and a health check 2 1/2 hrs, really?
16 March 2025
I needed to drive to London that day, the car was ready with major service and MOT completed and valeted for 3.30 as requested - great service, thank you
16 March 2025
The mot was quick and efficient with a detailed video being able to wait with a coffee was excellent. I then went on to have my alloy wheels painted in a different colour. The body shop was excellent to deal with. Aillie was so friendly
16 March 2025
Service without any hassle.
15 March 2025
We were informed of the issues we had with the MOT and tyres by our service manager and were able to resolve the problem and order and fit new tyres within a day . Kept up to date with progress and given a time slot to collect.
15 March 2025
See above. Valet was very good and the service video was informative.
15 March 2025
The service person was true to his word
15 March 2025
Service good Price expensive Had to wait several weeks to get the car in
12 March 2025
Sytners have done what they are able to do with my car.
12 March 2025
Pleasant reception and it was a good car wash
12 March 2025
Service was efficient n done professionally
12 March 2025
My 2022 car came for a service appointment & it's first MOT. It failed because of a tyre fault. We've now replaced three tyres, in three years and 10k miles on the same wheel. My problem is that you return the car with incorrect tyre pressures. Why?
12 March 2025
Cars lovely again and you solved the rattle
12 March 2025
Very much satisfied
12 March 2025
Efficient and effective, with good communication.
12 March 2025
Everything was done in good time and the high standard I would expect from BMW
12 March 2025
Very welcome and professional
12 March 2025
I'm really satisfied because Mehmet Can and his colleagues were really to find a fix for my problems really quick .
12 March 2025
Easy drop off kept informed and notified when finished and ready for pickup. Everyone polite and courteous.
12 March 2025
I come to Sytner because I view them as the best . I do feel valued
11 March 2025
Car hire sorted, repairs completed swiftly and car delivered home
11 March 2025
Service and mot great no complaints
10 March 2025
Maddi did a very good job. Good communication. The car failed the MOT due to a damaged tyre. I knew this from the health check video. Maddinphoned quickly and asked if I wanted you to replace the tyre with a good quote. Problem resolved.
10 March 2025
Terrible experience. Had an issue with coolant levels and was told the pump needed replacing. Pump got replaced and 2 days later I'm again having the same problem and had to take car back to BMW Sytner again. Very unhappy with the level of service
10 March 2025
Very
10 March 2025
No attention to detail, they offered a free wash and vac but didn't do it. Why offer it then??
10 March 2025
Efficient service even given unexpected extra work that was required
10 March 2025
Reception staff were welcoming and my service adviser was courteous and efficient and kept me updated throughout my appointment. They were also very knowledgeable and helpful regarding the state of my vehicle and on advisable upcoming work.
10 March 2025
Good communication and customer service , MR MAlik was very helpful but unfortunately I could not continuously the hand over with him as he was on holiday on that week and make the process difficult for me ,
09 March 2025
Customer service was better than I expected and better than any other manufacturers i have had cars from. I had a dedicated service assistant who was brilliant at her job, made me feel relaxed, sorted the courtesy car quickly.
09 March 2025
After giving my wife the keys back we were told it needed a MOT and there was a engine light on which we assumed it was to do with the brake service , then my wife was quoted a very expensive price to put it on the diagnostic machine ?
09 March 2025
Am happy and impressed
09 March 2025
Staff were helpful and friendly.
08 March 2025
See comments in previous box
08 March 2025
Everything was done as requested
08 March 2025
Even after the repair works, the car is still showing up the same warning signs. It is quite strange and seems like lack of attention to detail while the repair were being conducted.
08 March 2025
.
07 March 2025
Kept up to date with the work done on my car all through the repair.
06 March 2025
Excellent communication
05 March 2025
I brought the vehicle to the service workshop for attention to the erratic settings. They are worse now than before
05 March 2025
Good service - car well presented on collection
05 March 2025
Always kept informed and punctual
05 March 2025
Unable to fault due to faulty parts sent Nottingham was able to keep me in a loan car.
05 March 2025
Was left to wait to book service and could have been there now if a lady hadn't intervened. Excellent and very through when I did get to book in and was kept updated on progress etc. through text and whilst I waited.
05 March 2025
As above
05 March 2025
Brilliant
04 March 2025
Service work was as expected. Let down by poor communication. Failing to tell me of your closing time for collection. Fortunately there was still someone on site that could take payment and return my car.
03 March 2025
as above
03 March 2025
It wouldn't let me submit 4 starts. It would have been 4 for the same reason as above.
03 March 2025
Very pleased with the overall actions.
03 March 2025
Excellent Sales and Service
03 March 2025
Repairs completed under BMW call back and updated on progress via app.
03 March 2025
Very efficient and professional.
03 March 2025
Easy booking; welcoming reception; friendly, knowledgeable, professional service advisor (Hayley W.) All well
02 March 2025
Explained everything very clearly
02 March 2025
Booking by phone took a while. The app works well. They kept me up to date with work requires doing etc
02 March 2025
It was a good experience but alex did not pay me a visit as promised.
02 March 2025
See above
01 March 2025
As above
28 February 2025
Work carried as required with explanation
28 February 2025
The service department did there part ok.
27 February 2025
Excellent service and was kept informed what was happening at each stage.
27 February 2025
Work done throughly. Good communication via Health Check. Good information afterwards. Very professional approach. I wasxtreated very well. Ellie, who led the process at Sytner Nottingham, was outstanding.
27 February 2025
On the day, fine. However promised follow up has not happened.
27 February 2025
Happy overall
27 February 2025
Service snd MoT all completed and query re a suspension issue sorted
27 February 2025
Vehicle booked in for recall via central team. Was not told would need vehicle overnight. Also, when checking in online, services requested that were then not completed. That said, Sytner BMW Nottingham are efficient, professional, & knowledgeable.
27 February 2025
Service was good and issues were resolved promptly. Only reason for 4 star is lack of service car availability.
26 February 2025
See above
26 February 2025
Convenient while you wait service. Video informative regarding car health check. Everything dealt with professionally.
26 February 2025
Excellent, from the point of been welcomed at the entrance to the Dealership to collection of my car, all the staff were curtious and professional
26 February 2025
As above
26 February 2025
Car not completed plus charged for headlight adjustment before approving the £60 extra cost
26 February 2025
Olivia was very professional and easy to deal with she is an asset to the service team.
25 February 2025
As above
25 February 2025
The car was done in the time they said and it came back clean
25 February 2025
All work done and on time
25 February 2025
Easy to book online
25 February 2025
.
25 February 2025
All tasks completed and they could spot any that I'd not chosen from the online service menu that needed to be done.
25 February 2025
Good job.
24 February 2025
Great service from the team at Sytner Nottingham
24 February 2025
Every thing was explained to us, what had been done and checked on the car safety check and mot.
24 February 2025
Front first meet to collection it was a very pleasant experience from well informed staff
24 February 2025
The staff were very helpful, courteous and polite.
23 February 2025
Fast efficient and very friendly
23 February 2025
Hayley in servicing. Didn't get to meet her in person but kept in contact all the way through.
22 February 2025
As above
22 February 2025
Reassuring to have the video
22 February 2025
Just an MOT
22 February 2025
Would have been 5star. but let down by service department .Told me they would ring end of day with update but didn't.This has happened a few times.
21 February 2025
I was extremely satisfied I was particularly impressed with the level of communication I received informing me on the progress of the recall and the video I received from the engineer was informative and a great idea.
21 February 2025
I am not convinced that the answer I was given is correct
20 February 2025
Could not of been more helpful
20 February 2025
Very polite staff, as always. The cost for the service was astronomical despite gaining some discount. The parts pricing for filters is offensive and scares private customers away. Advised to go to body shop for wheel repair price...it was closed!?!?
19 February 2025
Effecient
19 February 2025
Very proffesional
18 February 2025
Staff very helpful
18 February 2025
I was given a desk where I could work whilst waiting for the major service and MOT to be completed
17 February 2025
Efficient
17 February 2025
Very considerate , I asked if they can finish my car as I need the car to travel to London , they did their best to finish & contacted me to let me know that I can pick the car on time so I can travel as planned !!
17 February 2025
Overall experience was good. The only issue was having to wait two months for an appointment from the time of booking.
17 February 2025
Primarily because of the service I received from John!
14 February 2025
Only reason this wasn't 5 was no replacement car available. Otherwise work accommodated around my requirements.
14 February 2025
Terrible experience never again
13 February 2025
The staff who worked on my car were efficient and curtious. The car was cleaned and looked as new.
13 February 2025
The service on the day from Olivia and the team in the workshop was professional and thorough. Reception staff need a shout too as I'm always made to feel a valued customer.
12 February 2025
Everything was done on time
12 February 2025
Was okay, didn't feel like they were happy to see me and offer any services. Wasn't asked if I was ok getting back from the centre okay. Wasn't offered a drink first thing. Had to wait for someone to see me on drop off and pick up.
12 February 2025
If I have an appointment at 14:15 for 90 minute, I expect to be seen at 14:15 and my car to be ready at 15:45 Neither of which happened
12 February 2025
Work carried out satisfactorily
12 February 2025
Looked after very well
12 February 2025
I am satisfied
12 February 2025
Good service and quick turn around to solve what was a major problem where we couldn't charge the car.
11 February 2025
Good service.
11 February 2025
Explained previously
11 February 2025
Body shop reception staff and Scott went the extra mile,although slight issue with wheel socket been left rattling around in the boot area.
11 February 2025
The people were friendly & helpful.
11 February 2025
Mike was very professional and friendly. I was late due to heavy traffic but was made to feel that this was not an issue the service he offered was outstanding.
11 February 2025
Communication from Olivia Garrat was timely helpful and considerate. Technical issues clearly explained. Costs clearly communicated. Feel I can trust the Technical team to make sure my vehicle is safe .
11 February 2025
excellent service
11 February 2025
Excellent service
11 February 2025
Everyone was helpful and friendly
11 February 2025
Sytner Nottingham has only ever provided the highest level of customer service in the 8 years i've been a customer.
10 February 2025
Car re-call sorted, car serviced as requested and retuned back to me cleaned and vacuumed. Never got that service with Mercedes Nottm..
10 February 2025
From the moment I arrived t the dealership to the moment I drove away in my car again I was dealt with in a friendly but extremely professional manner.
10 February 2025
Good knowledge
10 February 2025
Got me back on the road
09 February 2025
The staff were very helpful. After a last minute issue getting my car finished as expected they were great organizing an excellent courtesy car. My my car was ready nicely washed and cleaned the following day.
09 February 2025
I would recommend BMW Sytner. Polite professional dealership and service function. Responsive to customer needs. My only point is, having booked a 9.00am waiting slot I expect my car to have work started by 9.30am not 10.15 as in this instance.
09 February 2025
Just happy with everything
09 February 2025
Very
09 February 2025
The service was outstanding
09 February 2025
Hayley listened to what we had to say and managed it appropriately
09 February 2025
Service was ok but it's all about getting the money out of you
09 February 2025
See previous answer plus when I booked it in I was told it would take 1 day then when it came too I was told it may be 2 days, which it turned out to be
09 February 2025
Service process was a smooth and easy experience
09 February 2025
The service is exactly what you expect from a high end dealership
09 February 2025
Always have a good experience with the team at Nottingham
09 February 2025
It was well explained how the service was done. It was on time and done with care.
09 February 2025
No problems very good communication afterwards wat has been done
09 February 2025
Yes very
09 February 2025
100 percent
09 February 2025
Car was cleaned and ran to time.
09 February 2025
The car was serviced while i waited and was available within the expected timescale, nicely valeted.
08 February 2025
No problems. Well looked after
08 February 2025
There was a damaged rubber around the drivers door and this was not picked up, I showed this to the service advisor on collection and since then I have not been contacted as to what now will happen , disappointing on two things
08 February 2025
The staff members were great but the under-car checks didn't arrive first time, had to request them again.
07 February 2025
Friendly service and good Information regarding the service, but the aforementioned issues are big.
07 February 2025
No less than I expected.
07 February 2025
My answer is the same as above.
06 February 2025
I think the work carried out was overcharged for the simple job that was done. I knew that the battery needed changing and told the advisor but along with the repair I still had to pay the investigation costs despite Sytner completing the repair work
06 February 2025
Very good
05 February 2025
Friendly service but I had to ring to see if car was ready. Did not receive the usual video showing me the health check and underside of vehicle or wheel alignment check. Nice and clean on collection.
05 February 2025
Good service as usual - just a bit expensive
05 February 2025
Great service
05 February 2025
Simon dealt with booking my service in. He was really polite, explained everything thoroughly, and kept me updated with details of any extra work required on the car
05 February 2025
Went out of their way to ensure I was happy, had a comfortable spot to work from and coffee was topped up all day.
05 February 2025
Very well looked after and fixed quickly
04 February 2025
Good but not happy with being charged for courtesy car
04 February 2025
Easy to book and friendly staff Only thing was car was not washed as promised
04 February 2025
There was an issue on completion of the work. I had already got to the dealer, Olivia arranged an Uber to take me home and another to take me to the dealers when the repair was complete. Excellent service, above and beyond expectations.
04 February 2025
Kept me updated all the way
04 February 2025
Polite and helpful
04 February 2025
Fast, helpful and knowledgeable went over and above my expectations. Showed me how to use the bmw app which I wasn't aware of.
04 February 2025
Hadn't been given the replacement car I requested twice. The car wasn't returned in the condition I had taken it in.
03 February 2025
All ok
02 February 2025
Everything on car sorted and goos valet
02 February 2025
Great service
02 February 2025
For some reason my dash cam was unplugged during the service which I didn't realise until a few days later. Luckily I had no incidents during this time. I can understand why but it should have been plugged back in at the end of the service.
02 February 2025
Warm and friendly and efficient
01 February 2025
Both parties were very professional in dealing with the problems my x3 had.
01 February 2025
very quick turnaround of MOT, service and safety recall check, all this done on christmas eve too. all the staff were very polite and friendly.
01 February 2025
Because obviously the mechanics know what they are doing the video is a nice touch I like watching those and the staff are really nice
01 February 2025
I asked for the inside not to be cleaned. Not only did it get cleaned but once again some sort of silicone / shine spray has been applied (to excess) to the rubber floor mats leaving them super slippy. I complained about this last time too.
31 January 2025
Friendly customer service
30 January 2025
Nice welcome, I was kept informed of the progress on my service and the service team acknowledged my time issues and responded correctly.
30 January 2025
Satisfied, although the engineer got my name wrong when recording the health check
30 January 2025
Didn't get call backs when promised and then there was a "glitch" whereby my MOT information wasn't submitted to the DVLA meaning I had to return the car to Sytner at my own time and expense
30 January 2025
Agent was really good and knowledgable Loan car was dirty and boot was full of mud and had what looked like box of golf balls left in Good job not drugs etc !!
30 January 2025
Done all that was needed
30 January 2025
Delays were experienced and I had to amend my plans - my initial booking was merely a brake fluid service. A couple of hours turned into a couple of days...
29 January 2025
Price was agreed prior to service and was honoured on the day
29 January 2025
Hayley, my service advisor, provided excellent service-going above and beyond to answer all my questions. She even provided me with the product code, allowing me to shop around
29 January 2025
Made to feel welcome, looked after and kept up to date all day. Mike's customer service was exceptional and his personable style is a credit to him and you as a company. Thank you.
29 January 2025
Very helpful and obliging
28 January 2025
I was extremley satisfied with the whole experience
28 January 2025
Smooth drop off with friendly staff
28 January 2025
Had to wait a little bit longer than I was expecting
28 January 2025
NO COMMENT
27 January 2025
Overall very good, however I was promised a vehicle health check video which I did not receive.
27 January 2025
Customer service experience was excellent ! Haleigh, was was very organised, helpful and pleasant.
27 January 2025
I received the usual health check video at 11:25, it stated that the car needed the software update and the oil changed. I was waiting in the showroom and ask for the car back at 3pm. At 2pm I was told what 'needed' to be done, no work had started.
27 January 2025
There were some difficulties in communicating with the relevant people but this was resolved.
27 January 2025
On the day perfect but it was not a good experience trying to obtain a booking.
27 January 2025
good service all round.
26 January 2025
Very satisfied good communication from all members of staff
26 January 2025
I was very satisfied - I wasn't at all dissatisfied.
25 January 2025
Sytner provide a first class service from all of their staff. Everyone is so helpful.
25 January 2025
The fault was diagnosed and the cost was for the repair was issued. I had taken my car to a different BMW specialist and they were unable to complete the repair
24 January 2025
Great - no issues. Changed my brake fluid as required plus all other checks and car clean (bonus!)
24 January 2025
All good
23 January 2025
Very good service
23 January 2025
2 months to book the car in for warranty work. 2 weeks to complete the work, this was over Christmas and I did have a loan car, but the car wasn't being worked on the whole time. The 2 safety recall issues weren't done so it needs to go back again!
23 January 2025
I opted for a 'while I wait' arrangement and was kept advised of progress. Only downside was that I requested copy of the Service history for my 3 Series car which was not provided.
22 January 2025
Easy to organise the work and great communication throughout
22 January 2025
Great service / experience
22 January 2025
Friendly, professional, efficient service.
21 January 2025
did keep me waiting for 1.5hrs after id received a text to say it was ready
21 January 2025
The guys at Sytner listened to my requests and responded accordingly.
21 January 2025
Since i have had my car back it doesnt work properly and is loosing power. I was offered a complimentary clean and they used something in my car that smells so bad I now have to leave my windows down on the car all the time.
21 January 2025
Works carried out on time, kept updated even saved me money
21 January 2025
The customer service is amongst the worst I have experienced from a marque such as BMW. Totally awful. When you call four times in a day asking for call backs and don't get one until near to closing time it demonstrates a lack of care.
21 January 2025
Works all done as requested.
21 January 2025
Job well done and car checked over thoroughly with advice on how to proceed.
21 January 2025
All processes of the purchase including finance and technical were fully explained and understood.
21 January 2025
The service I received from individuals was very good.I can't blame them for the charges caused by the design of the car.
20 January 2025
Quick efficient and friendly service
19 January 2025
The work they did on my car seems to have made it look better than when I got it
19 January 2025
Very satisfied.
19 January 2025
Always been to John or the desk next to him at the rear but this time saw Maddie in the middle, she just said it's what we are doing now. I tried to talk to her as id had some problems before attending she just kept saying not to worry, lots more...
18 January 2025
Always good service
18 January 2025
Efficient/quick
18 January 2025
coolant problem was rectified
18 January 2025
Because everything qas carried out spedily
17 January 2025
Top class professional work.
17 January 2025
Really easy to book and completed in good time.
17 January 2025
Efficient and friendly
16 January 2025
No issues
16 January 2025
Said the issue was fixed and due to programming but same error occured 5 days later.
16 January 2025
Professional attitude Pleasant staff
15 January 2025
The required repair was carried out efficiently and in a reasonable time
15 January 2025
The young lady who looked after me was very informative and kept me in the loop, well done.
15 January 2025
Reassurance that my defect was as important to Sam and his team,as it was to me!.even though it was minor in the general overview of a very busy garage workshop. The complimentary video was great 4 new (non budget) tyres now sourced and fitted.Thanks
15 January 2025
Great communication and Simon kept me updated throughout the day. The service went smoothly.
15 January 2025
Didn't get video walk around
14 January 2025
Issue was resolved and I felt I was taken very good care of by the staff , particularly Martin Crotty
14 January 2025
I didn't receive a video of the vehicle inspection or a report with the reported defects
14 January 2025
Car was in for a recall. I have had no report on what was done etc. l also asked for a valuation on my car as I am thinking about changing it but had nothing. Also asked for a quote on a few chips on the bonnet and again had nothing. Need I carry on.
14 January 2025
having left my MOT to the last minute, the garage managed to squeeze me in - which I am extremely grateful for. I have had nothing but excellent service from the garage in Nottingham - and they always return my car nice and clean.
14 January 2025
Well organized Good explanation Nice waiting area Kept informed
14 January 2025
I received a phone call from the engineer to suggest brakes pads needed replacing and could be achieved in time for collection the same day.
14 January 2025
Service advisor was great
13 January 2025
Because I was completely satisfied!
13 January 2025
Very satisfied with the service I got
13 January 2025
Excellent process
12 January 2025
Good service
11 January 2025
100% trust in the service.
10 January 2025
On time as agreed
10 January 2025
Very well organised workshop procedures that included the MOT
09 January 2025
all good, nothing to fault
09 January 2025
My car failed its MOT due to 3 faulty tyres, again, John contacted me and 3 new tyres were put on! As I drove away from BMW a warning light appeared - the tyres were too low!! I was very disappointed. I had to find a garage and put air in the tyres!
09 January 2025
Bit of a long wait,
09 January 2025
Everything completed as it should be
09 January 2025
I did get a few extra faults on the return of my car but was rectified when I explained they wasn't on the car on the day of my service all in all did a good job
08 January 2025
They are liars and cheaters
08 January 2025
Like I said great service
07 January 2025
Always professional
06 January 2025
Because it took too long to get the car looked at. There should be a differential between new car issues and older vehicles Also communication was poor with unreturned phone calls etc
06 January 2025
The answer is Becky. This is the person who looked after me from start to finish. She was so pleasant and friendly. The service she gave was 5 Star and a credit to BMW. The 2 girls on reception were excellent too. Getting me sorted quickly.
05 January 2025
As above Job done well Naim communication great Mandatory diagnostic check a shocker and a disgrace that a gun is put to the customers head to pay for it (in money and time) before any work will be done Await your response before going on X
05 January 2025
The technicition took time to investigate,explain and go through the softwere with us.
04 January 2025
Excellent service yet again
03 January 2025
Satisfied with overall experience
03 January 2025
Great service no issues
03 January 2025
Service price was unexpectedly high
03 January 2025
The car wash and the vacuum cleaning left my car immaculate.
02 January 2025
quick service repaired in time
02 January 2025
My car had two tyres replaced. When it was returned to me the sensors had not been adjusted and so I am getting a message advising tyres not detected every time I start the vehicle. I called Sytner on 13th December to advise. No one has called back.
01 January 2025
I would prefer that the guest profile was used so that I wouldn't have to re-adjust my memory seats function. I paid for the memory seat option so I wouldn't have to change my seat settings. This happens every time.
26 March 2025
Excellent service as always