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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
740 ratings and 374 comments received in the last 90 days.
10 February 2025
Great operation from beginning to end we'll definitely get my next car from Nottingham.
05 February 2025
Couldn't have been improved on
04 February 2025
Always first class at Sytner's in Nottingham
04 February 2025
Carl Grogan was excellent, he kept me fully update, understood my needs and delivered everything as agreed.
04 February 2025
Great service. Went through everything with new car. Explained everything really well
04 February 2025
Quick turn around time. Great communication
03 February 2025
The centre was warm and welcoming. This was our first BMW purchase and set against other car purchases we didn't feel pressured, the staff were excellent and the options laid out were clear.
03 February 2025
Quick response to queries
31 January 2025
extremely satisfied
30 January 2025
For the reasons stated above, there was nothing that the guys could really have done better.
30 January 2025
Carl was excellent in the process of the new car and always responded to my emails and phone messages
30 January 2025
Everything went smoothly and to plan.
30 January 2025
Very helpful team at Sytner Nottingham and competitive prices
23 January 2025
Very helpful
23 January 2025
My experience at the centre and with Holly was great. I appreciate the time and care she displayed during negotiations. Something which I hadn't found at Sytner Nottingham before.
15 January 2025
Everything went very smoothly .Holly in sales was extremely helpful from the moment I made the initial enquiry, she immediately sent a short video of the car to me, and was quick in responding to any questions I had.
13 January 2025
Poor communication
13 January 2025
Initial delay with having tint installed was quickly resolved with minimal amount of stress.
09 January 2025
The sales process was a little more difficult that my previous purchase but we got a successful outcome in the end
04 January 2025
It arrived when expected. All what was needed was explained
04 January 2025
Great service from mark levesly and the others I dealt with for the purchase and collection of my new car. Mark always makes the transition as smooth as possible
01 January 2025
Completely satisfied with service received from this centre. Negotiations prior to handover conducted professionally. Handover was smooth. Special commendation to Holly Hynds salesperson who made us feel comfortable at every stage a real asset to BMW
01 January 2025
Great service
31 December 2024
Good experience, only feedback would be it took a long time to finalise all paperwork which could have been done in advance
30 December 2024
Great service
30 December 2024
Process was very smooth
29 December 2024
I was totally satisfied with my experience with BMW Sytner Nottingham, no problems whatsoever and so easy to do business with. Special thank you to Holly Hind , for finding me my new car.
29 December 2024
Purchasing the car was easy with Chloe. 5 stars for Chloe Delivery - bird muck on one side of the car and dash cam not set up, both a little disappointing
25 December 2024
Again I cannot speak higher of Usama and Sarah, they are a credit to Sytner
23 December 2024
Usama Saleem BMW Sales Executive Was extremely helpful and professional! Definitely made the experience simple and smooth
20 December 2024
Completely satisfied with my purchase and everything I chose for the vehicle with the help of Usama, such an amazing soul!
19 December 2024
Excellent service
18 December 2024
Everyone was really helpful
18 December 2024
Good presentation
17 December 2024
All down to the attention and help of Usama Saleem.
10 December 2024
Holly Hind was exceptional.
10 December 2024
5 star service
08 December 2024
Overall staff were very friendly and helpful, good test drive, and information provided in a timely manner. Would especially like to single out Dan Khalifa who has been our main contact, and has been excellent throughout, keeping in regular touch.
07 December 2024
Annabelle was great in sorting everything out.
07 December 2024
No pressure to make a decision and felt supported along the process.
06 December 2024
Very satisfied. The staff were very helpful. And asked us if we needed drinks etc. they were very approachable. Unlike Sytner in Derby.
05 December 2024
It's an M2
05 December 2024
Overall a really good experience and made to feel valued
05 December 2024
Absolutely excellent from start to finish. Special praise to Trevor excellent support throughout and kept us informed on delivery and collection
05 December 2024
Handover was perfect
04 December 2024
Again, all easy, no fuss
04 December 2024
Holly couldn't have done more to give us a better service.
04 December 2024
We have always been treated well and fairly and this purchase was no exception
03 December 2024
All very positive but due to workloads follow up & call backs were slow & I had to chase up. Also my car was handed to me with polish marks underneath the protective paint so had to go back. This should have been checked/approved before I arrived.
03 December 2024
The whole process from initial conversation about my options up to the car handover after the purchase was just very smooth with no issues.
03 December 2024
Everyone was great
02 December 2024
Usama been awesome
01 December 2024
Very good
27 November 2024
excellent & thorough, really appreciate it
27 November 2024
very good service from Carl Grogan - professional and helpful
27 November 2024
After some initial niggles were resolved all was good
25 November 2024
Although we had been let down by a quality defect in our first purchase Stephen and the team at Sytner did all possible to to acknowledge and find solutions to our needs
24 November 2024
Excellent service as usual. Dan Khalifa did an excellent job of setting up handover of the new car as a surprise for my wife and couldn't have been more helpful.
14 February 2025
Terrible experience never again
14 February 2025
Only reason this wasn't 5 was no replacement car available. Otherwise work accommodated around my requirements.
13 February 2025
The staff who worked on my car were efficient and curtious. The car was cleaned and looked as new.
13 February 2025
The service on the day from Olivia and the team in the workshop was professional and thorough. Reception staff need a shout too as I'm always made to feel a valued customer.
12 February 2025
Everything was done on time
12 February 2025
Was okay, didn't feel like they were happy to see me and offer any services. Wasn't asked if I was ok getting back from the centre okay. Wasn't offered a drink first thing. Had to wait for someone to see me on drop off and pick up.
12 February 2025
Good service and quick turn around to solve what was a major problem where we couldn't charge the car.
12 February 2025
If I have an appointment at 14:15 for 90 minute, I expect to be seen at 14:15 and my car to be ready at 15:45 Neither of which happened
12 February 2025
Work carried out satisfactorily
12 February 2025
Looked after very well
12 February 2025
I am satisfied
11 February 2025
Communication from Olivia Garrat was timely helpful and considerate. Technical issues clearly explained. Costs clearly communicated. Feel I can trust the Technical team to make sure my vehicle is safe .
11 February 2025
Sytner Nottingham has only ever provided the highest level of customer service in the 8 years i've been a customer.
11 February 2025
Mike was very professional and friendly. I was late due to heavy traffic but was made to feel that this was not an issue the service he offered was outstanding.
11 February 2025
The people were friendly & helpful.
11 February 2025
Body shop reception staff and Scott went the extra mile,although slight issue with wheel socket been left rattling around in the boot area.
11 February 2025
Explained previously
11 February 2025
Good service.
11 February 2025
excellent service
11 February 2025
Excellent service
11 February 2025
Everyone was helpful and friendly
10 February 2025
Car re-call sorted, car serviced as requested and retuned back to me cleaned and vacuumed. Never got that service with Mercedes Nottm..
10 February 2025
Got me back on the road
10 February 2025
From the moment I arrived t the dealership to the moment I drove away in my car again I was dealt with in a friendly but extremely professional manner.
10 February 2025
Good knowledge
09 February 2025
Just happy with everything
09 February 2025
The service was outstanding
09 February 2025
The staff were very helpful. After a last minute issue getting my car finished as expected they were great organizing an excellent courtesy car. My my car was ready nicely washed and cleaned the following day.
09 February 2025
Hayley listened to what we had to say and managed it appropriately
09 February 2025
Service was ok but it's all about getting the money out of you
09 February 2025
See previous answer plus when I booked it in I was told it would take 1 day then when it came too I was told it may be 2 days, which it turned out to be
09 February 2025
Service process was a smooth and easy experience
09 February 2025
The service is exactly what you expect from a high end dealership
09 February 2025
Always have a good experience with the team at Nottingham
09 February 2025
It was well explained how the service was done. It was on time and done with care.
09 February 2025
No problems very good communication afterwards wat has been done
09 February 2025
Yes very
09 February 2025
100 percent
09 February 2025
Car was cleaned and ran to time.
09 February 2025
The car was serviced while i waited and was available within the expected timescale, nicely valeted.
09 February 2025
I would recommend BMW Sytner. Polite professional dealership and service function. Responsive to customer needs. My only point is, having booked a 9.00am waiting slot I expect my car to have work started by 9.30am not 10.15 as in this instance.
09 February 2025
Very
08 February 2025
There was a damaged rubber around the drivers door and this was not picked up, I showed this to the service advisor on collection and since then I have not been contacted as to what now will happen , disappointing on two things
08 February 2025
The staff members were great but the under-car checks didn't arrive first time, had to request them again.
08 February 2025
No problems. Well looked after
07 February 2025
No less than I expected.
07 February 2025
My answer is the same as above.
07 February 2025
Friendly service and good Information regarding the service, but the aforementioned issues are big.
06 February 2025
I think the work carried out was overcharged for the simple job that was done. I knew that the battery needed changing and told the advisor but along with the repair I still had to pay the investigation costs despite Sytner completing the repair work
06 February 2025
Very good
05 February 2025
Very well looked after and fixed quickly
05 February 2025
Good service as usual - just a bit expensive
05 February 2025
Great service
05 February 2025
Went out of their way to ensure I was happy, had a comfortable spot to work from and coffee was topped up all day.
05 February 2025
Friendly service but I had to ring to see if car was ready. Did not receive the usual video showing me the health check and underside of vehicle or wheel alignment check. Nice and clean on collection.
05 February 2025
Simon dealt with booking my service in. He was really polite, explained everything thoroughly, and kept me updated with details of any extra work required on the car
04 February 2025
Good but not happy with being charged for courtesy car
04 February 2025
Easy to book and friendly staff Only thing was car was not washed as promised
04 February 2025
There was an issue on completion of the work. I had already got to the dealer, Olivia arranged an Uber to take me home and another to take me to the dealers when the repair was complete. Excellent service, above and beyond expectations.
04 February 2025
Kept me updated all the way
04 February 2025
Polite and helpful
04 February 2025
Fast, helpful and knowledgeable went over and above my expectations. Showed me how to use the bmw app which I wasn't aware of.
04 February 2025
Hadn't been given the replacement car I requested twice. The car wasn't returned in the condition I had taken it in.
03 February 2025
All ok
02 February 2025
Everything on car sorted and goos valet
02 February 2025
Great service
02 February 2025
For some reason my dash cam was unplugged during the service which I didn't realise until a few days later. Luckily I had no incidents during this time. I can understand why but it should have been plugged back in at the end of the service.
02 February 2025
Warm and friendly and efficient
01 February 2025
Both parties were very professional in dealing with the problems my x3 had.
01 February 2025
very quick turnaround of MOT, service and safety recall check, all this done on christmas eve too. all the staff were very polite and friendly.
01 February 2025
Because obviously the mechanics know what they are doing the video is a nice touch I like watching those and the staff are really nice
01 February 2025
I asked for the inside not to be cleaned. Not only did it get cleaned but once again some sort of silicone / shine spray has been applied (to excess) to the rubber floor mats leaving them super slippy. I complained about this last time too.
31 January 2025
Friendly customer service
30 January 2025
Delays were experienced and I had to amend my plans - my initial booking was merely a brake fluid service. A couple of hours turned into a couple of days...
30 January 2025
Satisfied, although the engineer got my name wrong when recording the health check
30 January 2025
Nice welcome, I was kept informed of the progress on my service and the service team acknowledged my time issues and responded correctly.
30 January 2025
Done all that was needed
30 January 2025
Agent was really good and knowledgable Loan car was dirty and boot was full of mud and had what looked like box of golf balls left in Good job not drugs etc !!
30 January 2025
Didn't get call backs when promised and then there was a "glitch" whereby my MOT information wasn't submitted to the DVLA meaning I had to return the car to Sytner at my own time and expense
29 January 2025
Very helpful and obliging
29 January 2025
Made to feel welcome, looked after and kept up to date all day. Mike's customer service was exceptional and his personable style is a credit to him and you as a company. Thank you.
29 January 2025
Hayley, my service advisor, provided excellent service-going above and beyond to answer all my questions. She even provided me with the product code, allowing me to shop around
29 January 2025
Price was agreed prior to service and was honoured on the day
28 January 2025
Smooth drop off with friendly staff
28 January 2025
I was extremley satisfied with the whole experience
28 January 2025
NO COMMENT
28 January 2025
Had to wait a little bit longer than I was expecting
27 January 2025
On the day perfect but it was not a good experience trying to obtain a booking.
27 January 2025
Customer service experience was excellent ! Haleigh, was was very organised, helpful and pleasant.
27 January 2025
Overall very good, however I was promised a vehicle health check video which I did not receive.
27 January 2025
I received the usual health check video at 11:25, it stated that the car needed the software update and the oil changed. I was waiting in the showroom and ask for the car back at 3pm. At 2pm I was told what 'needed' to be done, no work had started.
27 January 2025
good service all round.
27 January 2025
There were some difficulties in communicating with the relevant people but this was resolved.
26 January 2025
I was very satisfied - I wasn't at all dissatisfied.
26 January 2025
Very satisfied good communication from all members of staff
25 January 2025
The fault was diagnosed and the cost was for the repair was issued. I had taken my car to a different BMW specialist and they were unable to complete the repair
25 January 2025
Sytner provide a first class service from all of their staff. Everyone is so helpful.
24 January 2025
All good
24 January 2025
Great - no issues. Changed my brake fluid as required plus all other checks and car clean (bonus!)
23 January 2025
I opted for a 'while I wait' arrangement and was kept advised of progress. Only downside was that I requested copy of the Service history for my 3 Series car which was not provided.
23 January 2025
2 months to book the car in for warranty work. 2 weeks to complete the work, this was over Christmas and I did have a loan car, but the car wasn't being worked on the whole time. The 2 safety recall issues weren't done so it needs to go back again!
23 January 2025
Very good service
22 January 2025
Friendly, professional, efficient service.
22 January 2025
Easy to organise the work and great communication throughout
22 January 2025
Great service / experience
21 January 2025
Since i have had my car back it doesnt work properly and is loosing power. I was offered a complimentary clean and they used something in my car that smells so bad I now have to leave my windows down on the car all the time.
21 January 2025
Works carried out on time, kept updated even saved me money
21 January 2025
The customer service is amongst the worst I have experienced from a marque such as BMW. Totally awful. When you call four times in a day asking for call backs and don't get one until near to closing time it demonstrates a lack of care.
21 January 2025
Works all done as requested.
21 January 2025
Job well done and car checked over thoroughly with advice on how to proceed.
21 January 2025
All processes of the purchase including finance and technical were fully explained and understood.
21 January 2025
The service I received from individuals was very good.I can't blame them for the charges caused by the design of the car.
21 January 2025
did keep me waiting for 1.5hrs after id received a text to say it was ready
21 January 2025
The guys at Sytner listened to my requests and responded accordingly.
20 January 2025
Quick efficient and friendly service
19 January 2025
Always been to John or the desk next to him at the rear but this time saw Maddie in the middle, she just said it's what we are doing now. I tried to talk to her as id had some problems before attending she just kept saying not to worry, lots more...
19 January 2025
The work they did on my car seems to have made it look better than when I got it
19 January 2025
Very satisfied.
18 January 2025
Always good service
18 January 2025
Because everything qas carried out spedily
18 January 2025
coolant problem was rectified
18 January 2025
Efficient/quick
17 January 2025
Really easy to book and completed in good time.
17 January 2025
Efficient and friendly
17 January 2025
Top class professional work.
16 January 2025
Said the issue was fixed and due to programming but same error occured 5 days later.
16 January 2025
Professional attitude Pleasant staff
16 January 2025
No issues
15 January 2025
Great communication and Simon kept me updated throughout the day. The service went smoothly.
15 January 2025
The required repair was carried out efficiently and in a reasonable time
15 January 2025
Didn't get video walk around
15 January 2025
The young lady who looked after me was very informative and kept me in the loop, well done.
15 January 2025
Reassurance that my defect was as important to Sam and his team,as it was to me!.even though it was minor in the general overview of a very busy garage workshop. The complimentary video was great 4 new (non budget) tyres now sourced and fitted.Thanks
14 January 2025
I received a phone call from the engineer to suggest brakes pads needed replacing and could be achieved in time for collection the same day.
14 January 2025
having left my MOT to the last minute, the garage managed to squeeze me in - which I am extremely grateful for. I have had nothing but excellent service from the garage in Nottingham - and they always return my car nice and clean.
14 January 2025
Well organized Good explanation Nice waiting area Kept informed
14 January 2025
Issue was resolved and I felt I was taken very good care of by the staff , particularly Martin Crotty
14 January 2025
I didn't receive a video of the vehicle inspection or a report with the reported defects
14 January 2025
Car was in for a recall. I have had no report on what was done etc. l also asked for a valuation on my car as I am thinking about changing it but had nothing. Also asked for a quote on a few chips on the bonnet and again had nothing. Need I carry on.
14 January 2025
Service advisor was great
13 January 2025
Very satisfied with the service I got
13 January 2025
Excellent process
13 January 2025
Because I was completely satisfied!
12 January 2025
Good service
11 January 2025
100% trust in the service.
10 January 2025
On time as agreed
10 January 2025
Very well organised workshop procedures that included the MOT
09 January 2025
Everything completed as it should be
09 January 2025
all good, nothing to fault
09 January 2025
My car failed its MOT due to 3 faulty tyres, again, John contacted me and 3 new tyres were put on! As I drove away from BMW a warning light appeared - the tyres were too low!! I was very disappointed. I had to find a garage and put air in the tyres!
09 January 2025
Bit of a long wait,
09 January 2025
I did get a few extra faults on the return of my car but was rectified when I explained they wasn't on the car on the day of my service all in all did a good job
08 January 2025
Like I said great service
08 January 2025
They are liars and cheaters
07 January 2025
Always professional
06 January 2025
Because it took too long to get the car looked at. There should be a differential between new car issues and older vehicles Also communication was poor with unreturned phone calls etc
06 January 2025
The answer is Becky. This is the person who looked after me from start to finish. She was so pleasant and friendly. The service she gave was 5 Star and a credit to BMW. The 2 girls on reception were excellent too. Getting me sorted quickly.
05 January 2025
The technicition took time to investigate,explain and go through the softwere with us.
05 January 2025
As above Job done well Naim communication great Mandatory diagnostic check a shocker and a disgrace that a gun is put to the customers head to pay for it (in money and time) before any work will be done Await your response before going on X
04 January 2025
Excellent service yet again
03 January 2025
Great service no issues
03 January 2025
Service price was unexpectedly high
03 January 2025
The car wash and the vacuum cleaning left my car immaculate.
03 January 2025
Satisfied with overall experience
02 January 2025
My car had two tyres replaced. When it was returned to me the sensors had not been adjusted and so I am getting a message advising tyres not detected every time I start the vehicle. I called Sytner on 13th December to advise. No one has called back.
02 January 2025
quick service repaired in time
01 January 2025
I would prefer that the guest profile was used so that I wouldn't have to re-adjust my memory seats function. I paid for the memory seat option so I wouldn't have to change my seat settings. This happens every time.
30 December 2024
Done quickly. No fuss. Comms good
30 December 2024
Your team members/departments don't talk to each other. They also lack knowledge of the service plan package that we were sold by the dealership.
30 December 2024
My car was ready for collection at the time advised.
29 December 2024
They cleaned the car and also realigned the wheels
29 December 2024
Easy and simple
29 December 2024
One day job turned into 2.5 days, no courtesy car, vehicle going back tomorrow as job not done properly. No paperwork on receipt of keys stating what was replaced.
29 December 2024
The only thing that I was satisfied with was that you found the fault.
29 December 2024
Friendly customer service.
29 December 2024
Was asked if I'd like the car to be cleaned I said yes, but the car was not cleaned when I picked it up. Also the health check video that I was sent was very superficial and I couldn't really hear what the guy was saying because the sound was awful
29 December 2024
Job booked in well. Repair carried out timely Other advisories provided Courteous adviser
29 December 2024
Super team. Team service. Very professional.
29 December 2024
Was told that my car would be ready for collection late afternoon. It wasn't ready for collection until the following day.
28 December 2024
.
28 December 2024
Martin went out of his way to ensure my car was ready early which was much appreciated, and the complementary cleaning service was great.
28 December 2024
Still waiting for a price
27 December 2024
Because you forgot about me and left me waiting in the customer area when my car was ready hours ago.
26 December 2024
Nothing is too much trouble and the price for fixing the problem was fair.
25 December 2024
Very professional and helpful
25 December 2024
No issues with service on this occasion unlike last time where technician broke oil filter in the housing and then Sytner wanted me to pay over £1000 to fix it (which I did not).
25 December 2024
The service advisor was excellent
24 December 2024
Despite the MOT was going to take longer I was offered an Uber so I could get on with other things while waiting. Minor work that needed doing to pass MOT was done automatically so as to not cause further delay and I was given a call which was great
24 December 2024
Generally I find Sytner Nottingham a most pleasant, comfortable and welcoming environment. My service handler (Madeline Smith) on this occasion was most friendly and helpful and excelled in ensuring my requirements were met.
24 December 2024
Very friendly in dealing with the matter
24 December 2024
Can't fault the service
24 December 2024
Always professional
24 December 2024
All professional work done as required.
24 December 2024
Service from john always great
23 December 2024
Well looked after
23 December 2024
Car came back in the time frame given
23 December 2024
Rang and left a message for the service advisor to contact me after the service. Call never received.
23 December 2024
Simon Harrison was excellent as always!!
23 December 2024
All day for an oil change and inspection was too long also asked to have floor mats looked at not done ?
23 December 2024
The lady that dealt with me - Allie Pryce-Jones - was lovely and very helpful but the courtesy car I was given was filthy, had food stains inside, no petrol l, less than 40miles, and I had to wait 10minutes to get it moved as it had been blocked in
23 December 2024
Ttt get e Sytner team we're very supportive once we had made the decision to reject our first new car based on quality in the first 30 days
23 December 2024
Apart from Usama, no one I've encountered can say with a straight face that they're good at their jobs. But I don't blame them. I blame the culture at Sytner BMW Nottingham for this. Incompetent, dismissive, careless, shambolic, clueless, dishonest.
23 December 2024
Well look after
23 December 2024
Satisfied
23 December 2024
Job well done
23 December 2024
Efficient service and helpful
22 December 2024
Hayley . that's all ??
22 December 2024
Plastic trimming not fitted back just left loose and made a right mess of the bonnet I would be embarrassed to call that a service first and last time I'll be using them again.
22 December 2024
Great service and customer care
22 December 2024
Courtesy car not available for 2 months so had to pay for Uber for two trips. Also, needed drivers floor mat sticking down and told could not be done whilst car was in.
22 December 2024
Had hot drinks and snacks in this cold weather and was informed reguarely on progess of my csr
21 December 2024
Work carried out efficiently and to my satisfaction
20 December 2024
Customer colleague was helpful particularly when I had a tyre pressure warning. I had never seen such a recovery process. It is hpful that any follow up is linked via the registration and relevant staff member
20 December 2024
It was my MOT and was told paperwork would be emailed to me. Not received any paperwork or MOT certificate as yet.
19 December 2024
Really great experience.
19 December 2024
Wills service team are always so helpful. The service staff are always helpful. The technicians actually come and discuss things with you
18 December 2024
Please see answer provided to previous question. The lady that I dealt with while on site was extremely helpful and a credit to Sytner, unfortunately her name escapes me.
18 December 2024
I was told I'd get a phone call by 3pm to say if the car was needed overnight - no phone call by 3.20pm so I had to call myself to find out. The online tracking system hadn't even registered that work had started on the car by that point
18 December 2024
Was planning to wait for recall, walk to Nottingham.. was impressed by the offer from Sytner service staff to provide complimentary Uber car, car arrived in mins and enabled a more pleasant experience whilst the recall work was underway.
18 December 2024
Not completely satisfied. The complementary car clean could have been much better. It was excellent the first time I arttended for the call back 2years ago.
18 December 2024
Like I mentioned above, tells me one thing on the phone and then exactly the opposite in person.
18 December 2024
Got to return for another day to get wheel balance fixed
18 December 2024
Well tre Stes and lepre informed
18 December 2024
In my car service I had 4 new tyres fitted. The tyres were not set to the correc tyre size/models in the settings in the csr that are used to monitor tyre pressure. I noticed this before driving off and a BMW service person corrrcted the settings.
17 December 2024
Did have an issue with my wheels being refurbed . I was told that an external company was used locally after having my X5 for a week I found a slight vibration over 60 mph .. After further investigation your mechanic found they hadn't been rebalanced
17 December 2024
A great customer experience. I was only in for a recall, but was treated like a king. I had work to do and there was a place for me to sit with great coffee and snacks too.
17 December 2024
Video details highlighted two bush replacement requirements but no quotation provided for repair, this is something I would have expected to provide the customer visibility.
17 December 2024
Got a full vehicle health check and complimentary car wash
17 December 2024
Good comms from the staff and great to have an area to work while I waited
17 December 2024
Didn't feel like I was upsold those of things
16 December 2024
Friendly staff and very welcoming
16 December 2024
Excellent service even cleaned my car??
16 December 2024
Same as above, plus not all the faults I reported were resolved
16 December 2024
Unanswered questions. I have been advised that the many faults are resolved & cleared the App still showing faults despite deleting & reinstalling the app as advised. It would appear that BMW are having some technical issues that they can't solve
16 December 2024
Very good service. Members of staff happy to go extra mile and answer some questions I had about my car and pleased the car was washed even though it was only in for a airbag recall at BMWs expense.
16 December 2024
Very professional
16 December 2024
Given me information before made my mind up
15 December 2024
Professional service. Price less than quoted. Coffee machine was better than previously.
14 December 2024
They done health check and let me know if anything was wrong with my car
12 December 2024
Hayley was great
12 December 2024
Comms were really poor on what should have been a really quick fix. Had to keep chasing for updates and in the end asked for the car to be delivered back home after the job was finally complete.
12 December 2024
Excellent service throughout.
12 December 2024
Did a great job on my vehicle with the recall and cleaning the car. Great service
12 December 2024
Everything completed as per schedule
12 December 2024
See email already written
11 December 2024
Good communication thought the day and all questions answered
11 December 2024
My car been at your garage for 3 days over all, and know I have to book again to fix the pads.
11 December 2024
The car was taken in efficiently, the service representative was friendly and the car was available at a time convenient to me.
11 December 2024
Very good service, friendly and professional staff.
11 December 2024
Polite and professional.
11 December 2024
Booking in was on time. Comfortable waiting area.
11 December 2024
My var was booked in for a small valet but the car came back worse than when i took it. Water marks every were cotton from dusters on the outside every were it realy was very poot
11 December 2024
I had requested in advance of MOT visit that my vehicle software be updated to latest release 11/24 that is currently only available in dealerships and not remotely. I did not mention it on the day and it was not done.
11 December 2024
Professional team
11 December 2024
Pleasant environment, good coffee, space available to work at whilst waiting for the work to be undertaken, regular updates on progress. Work completed within the estimated time.
11 December 2024
Got car model wrong on inspection sheet. This was picked up on arrival but not changed. Why?
11 December 2024
Sytner are used to working on Alpinas
09 December 2024
Communication was very good from BMW Nottingham, with updates as required.
09 December 2024
Moved appointment forward and although couldn't define problem, was re-assured nothing serious.
07 December 2024
Absolutely fine.
05 December 2024
Good service ??
04 December 2024
Car treated well and runs fine
04 December 2024
As above. Good experience all round, no complaints.
03 December 2024
Excellent all round
03 December 2024
Service adviser very good
03 December 2024
Communication excellent
03 December 2024
Good communication and quick turnaround
03 December 2024
Happy
03 December 2024
Took a bit too long
03 December 2024
I am mostly satisfied with my experience at Sytner Nottingham. The customer service advisor was helpful in helping me getting any issues resolved and provided really good customer service. There were a few areas of improvement but overall, I'm happy.
03 December 2024
A while you wait service that included a minor recall item all within the time I had asked for.
02 December 2024
Due to lack of time I could not wait any longer for their corrections, which did not help much. This service is a joke. They should definitely have their license to service cars of such a good company as BMW taken away. I will never go there again
02 December 2024
The service has broken my car. Caused a misfire and I've been unable to speak to anyone at the dealership to get it resolved. Still trying to phone as I write this.
02 December 2024
Hi, Martin looked after me extremely well whilst my car was in for a brake fluid change. There had been a communication error between the booking service staff who told me 12.30pm and the Sytners Nottingham service reception who told me 08.15. On arr
02 December 2024
Very good at the job, very professional and very good prices
02 December 2024
Always have good experience and book back for any bmw specialised works.
02 December 2024
Good service-,attentive staff
02 December 2024
The service experience at Sytner Nottingham was 10 out of 10 overall. The staff was attentive, and the process was smooth. However, the pricing feels a bit too steep for someone with a limited budget. While the quality is excellent, it's somewhat out
02 December 2024
Booking was easy and drop off smooth
02 December 2024
Work was carried out quickly and I was given an explanation of what had been done and why. I was also made aware of issues with a couple of tyres that I was unaware of
02 December 2024
Changed my services history on i-drive, I'm still waiting for them to resolve this.
02 December 2024
BMW no longer collect/return disabled customers vehicles. Never anywhere to park. There was a mix up with my service booking. I had to change it but my message was not passed on to the service dept. (Thanks to a kind receptionist they did fit me )
02 December 2024
Customer service is good.
01 December 2024
Their service was very good indeed.
01 December 2024
Great chap and all the staff work hard.
29 November 2024
Thank you
29 November 2024
Service team outstanding
28 November 2024
Gets the service done in a timely manner manner and they keep you informed
28 November 2024
Kept me informed of the progress of the servicing of my car.
28 November 2024
Great result.
28 November 2024
Martin was amazing to deal with and dealt with my countless questions very well Thank you Martin.
28 November 2024
Very good service with a few hiccups due to the BMW recall.
28 November 2024
Everything went smoothly and the price was very reasonable.
27 November 2024
would have been 5 stars, but they oversell unessential work.
27 November 2024
Very satisfied. Everything dealt with professionally.
27 November 2024
We were treated in a helpful and courteous way.
27 November 2024
Work was done on time.
27 November 2024
The service was completed on time. The staff were helpful and friendly. The battery was replaced in the key fob, which was expensive.
27 November 2024
Exactly the level of service I've come to expect - really easy to drop off the car and stay and work.
27 November 2024
The service was excellent.
27 November 2024
Really helpful, professional and provided regular updates
27 November 2024
The lady I was dealing with was very professional and did an outstanding job in a difficult situation. Overall not satisfied with the service due to the issues specified, Car was damaged while in the workshop, car with dealership for 3 days
27 November 2024
Quick service
27 November 2024
All staff were polite and helpful. The result of the service was communicated clearly, the price was better than the original estimate and my car was sparkly clean to boot.
27 November 2024
It was all good.
27 November 2024
Total service
27 November 2024
It is just a pity the garage is so far away - taxi, train and taxi to get there.
27 November 2024
Very efficient and communication very good.
27 November 2024
The staff were helpful and catered to my needs, the work was completed quickly, and the price was reasonable.
27 November 2024
Excellent service.
27 November 2024
Great
23 November 2024
I was kept informed of progress and was satisfied with the results of the service.
23 November 2024
No cause for complaint. Helpful staff.
22 November 2024
service advisor was very poor at communicating status and had no urgency in dealing with parts required from the MOT - on calling the adviser when the MOT results were available on Monday he did not return my call and was not aware of what was neede
22 November 2024
I had a very positive experience with Sytner and with Bilal in particular. I did everything over the phone & received regular update calls to discuss progress. Bilal made sure I had all the information I needed to make a purchase & followed up after
12 February 2025
We experienced the usual very high level of care we have always received from Sytner BMW - whether it be Sales or Service.